How do you verify that your Neighborhood Hosts are honest?
Our Neighborhood Hosts are required to pass a verified background check before they begin accepting packages.
How do I know that my Neighborhood Host has received my package?
Your Neighborhood Host will text you a picture of your package once they receive it.
What do I do if I don’t have a Neighborhood Host in my area?
Sign up and we will connect you with a Neighborhood Host that is closest to you and
proceed to find a Neighborhood Host in your area. We are continuously growing our
network of Neighborhood Hosts and focus our efforts in the areas where there are
customers waiting to be served.
What happens if I’m unable to pick up my package?
You can contact your Neighborhood Host and arrange for them to hold your package for a period of time or arrange to have it delivered to you at your convenience.
Can a Neighborhood Host accept packages that require signature verification for alcohol, tobacco, medications and other important packages?
Yes, our Neighborhood Hosts can sign, accept and secure your valuable packages.
What happens if I receive a delivery confirmation and I haven’t heard from my Neighborhood Host yet?
First, text your Neighborhood Host to check and see if they have received your package. Your Neighborhood Host may have received a large number of packages and is in the process of notifying customers about their packages and hasn’t gotten to you yet. However, your Host should notify you within a few minutes of a delivery. If your Host replies that they haven’t received your package, you will need to contact the carrier to notify them of your lost package.
Do I have to sign a contract?
No, you can stop services at any time without any obligation.
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